Refund policy

Last updated: 18 October 2026

This policy applies to Medit’s website, branding, booking setup, and other custom design services purchased through medit.design.

Before work starts

If you cancel your project before we begin work, you will receive a full refund of the amount you paid for that project.

After work has started

If you cancel after work has begun, we will refund the portion of your payment that relates to unfinished work. We will review the agreed project scope, explain what has been completed and what remains unfinished, and provide a breakdown of the refund calculation.

For packages containing several services, we will assess the completed and unfinished work across the package. Any work already completed is taken into account when calculating the refund.

How to request a refund

Email hello@medit.design with your name, order number or project reference, and a request to cancel. You can also tell us about any concerns with your project so we can help.

We will confirm the status of your project and your refund amount by email.

Receiving your refund

Refunds are returned to the original payment method. The time it takes for the refund to appear depends on your bank or payment provider. If you have a question about a refund, contact us at hello@medit.design.

Your rights

This policy does not limit any cancellation, refund, or other rights you may have under applicable law, including rights relating to services that are not provided as agreed.